Contact us
A question about a design, a file that won’t open, or a payment? Email support@linkyhoop.com. We usually reply within a few business days.
What to include
A few details let us help you faster:
- What you were trying to do and what happened instead. A screenshot helps.
- The file format you chose (PES, DST, JEF and so on) and your machine’s make and model.
- The hoop size you picked and the size of your design.
- For a payment question, the email address you used at checkout, or the Stripe receipt.
Before you write
- Many questions are answered on the tips and tricks page, from choosing a file format to fixing white “fill-ins” inside letters.
- For refunds and lost downloads, see the refund policy. A design you’ve paid for stays available for 30 days from the link shown after payment, so please get in touch within that time.
What we can and can’t help with
We can help with anything about the files this site makes and about your purchase. We can’t advise on machine-specific settings, repairs or thread choices. Your machine’s manual and your dealer are the best place for those.